Seven steps, one paper trail
Every device moves through the same documented sequence — from verifying the supplier before we buy, to handling after-sales once it's sold. Nothing skips a step.
From supplier to after-sales
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Supplier Verification
Suppliers are vetted before the first purchase: business registration, VAT status and track record.
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Purchase Documentation
Every intake is backed by invoices and purchase records, filed per lot and kept auditable.
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Serial Number Recording
Each device's serial number is recorded at intake, so every unit can be traced from purchase to sale.
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Quality Inspection
The full device-by-device check described on our Quality page.
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Grading
Devices that pass are confirmed Grade A; anything below the bar is repaired and retested or removed from sale.
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Fulfilment
Cleaned, packed and dispatched with tracked shipping across Europe.
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After-sales Handling
A structured process for questions, returns and claims after delivery — handled by our customer service team.
Supported by contracted European logistics and service partners. Warehousing, transport and selected service steps are performed with established partners under contract, while verification, documentation and grading decisions stay with our own team.